Shipping policy

Shipping Policy Shipping Destinations We ship worldwide from Germany. Shipping times and costs vary by destination country. We offer international shipping to most countries; if your country is not listed at checkout, please contact us directly. Processing Time For pieces made to order, please allow up to 20 business days for production before your order is handed over to the shipping provider. Where a specific piece is already completed and in stock, this will be noted on the product page and processed faster. Once shipped, you will receive a shipping confirmation by email, including a tracking number where available. Shipping Costs Listed prices for the limited editions are exclusive of shipping. Shipping costs are calculated at checkout based on size, weight, and destination country, and are confirmed before your purchase is finalized. There is no minimum order amount. Customers outside the EU may be liable for additional import duties, taxes, or customs fees in their destination country; these are not included in our shipping costs and are the buyer's responsibility. Shipping Duration (after processing) - Germany: 3–5 business days - Europe: 5–10 business days - International: 10–20 business days, depending on the region Actual delivery times may vary by destination and shipping provider and are estimates, not guaranteed dates. Packaging Our artworks are carefully packaged using high-quality materials to protect them during transit. Tracking You will receive tracking information by email once your order has shipped, where the shipping provider offers this service. Customs and Import Taxes International shipments may be subject to customs duties, import taxes, or other fees determined by the destination country. These are not included in the shipping cost and are the recipient's responsibility. We are not liable for customs charges, delays, or additional fees arising from customs processing. Returns Due to an Incorrect Address Please make sure your shipping details are correct before completing your order — you are responsible for the accuracy of the information you provide. If a shipment is returned to us because of an incorrect or incomplete address you provided, we will contact you to arrange reshipment; the resulting additional shipping cost is your responsibility. This does not affect your statutory rights. Damaged Shipments Our shipments are covered by carrier transport insurance. If your artwork arrives damaged, please contact us at selina@rubenbenjamin.de as soon as possible, and in any case within 30 days of receipt, so we can file a timely transport-insurance claim with our carrier (DHL). This 30-day window applies only to our internal transport-insurance claim with DHL. It does not limit or replace your statutory warranty rights against Studio Ruben Benjamin, which remain available for two years from delivery as set out in our Terms & Conditions (§ 8) — regardless of the outcome of the insurance claim. Minor dents or scratches to the outer packaging box itself, without damage to the artwork inside, are not treated as a defect.