Refund policy

Return Policy
Commissioned Artworks
Commissioned pieces are created specifically according to the dimensions, materials, and specifications agreed with you prior to production. Because these works are made to your individual specification, the 14-day right of withdrawal under EU consumer law does not apply once production has begun. Commission orders are therefore final and cannot be returned, refunded, or exchanged for reasons of personal preference.
This does not affect your statutory rights for items that arrive damaged, defective, or incorrect — see "Damages and Issues" below.

Damages and Issues
Please inspect your commission upon arrival and contact us as soon as possible at selina@rubenbenjamin.de if the item arrives damaged, defective, or incorrect, so we can find a solution together — repair, where feasible, or another appropriate remedy under applicable consumer law. As each work is handmade using tactile, non-industrial processes, minor natural variations in surface, texture, or finish are an inherent and expected part of the work and are not considered defects; this is disclosed as part of the artwork's description prior to purchase. This section does not limit or replace your statutory warranty rights.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.